Tour Contract And Terms & Conditions

Quick Overview – Booking with Confidence

At Antique Safari Adventures, we make booking simple and safe:

  • Deposit: 50% to confirm your safari; Pay the rest before travel.
  • Cancellation: Full refund 14+ days in advance (minus permits); 50% if less than 14 days; no refund if under 7 days.
  • Gorilla/Chimp Permits: Non-refundable once purchased (Free One Time Reschedule).
  • Changes? We’re flexible and will always offer options if changes are needed.
  • Payments: We accept USD, UGX, bank transfer, card, or cash. Fees apply for card & bank transfers.
  • Travel insurance & passports are your responsibility, but we’ll guide you.
  • Support: We’re available 24/7 throughout your safari.

Scroll down for full terms. If anything is unclear, contact us — we’re happy to explain!

  1. Booking Your Holiday
    • Your safari booking is with Antique Safari Adventures Ltd, registered in Uganda.
    • To confirm a booking, submit a completed form with a 50% deposit (unless otherwise agreed).
    • Your booking is confirmed only after written confirmation is issued by our team.
    • Last-minute bookings (within 15 days) require full payment at the time of booking.
    • Any special requests (e.g., dietary needs) should be mentioned during booking.
  2. Payments & Currency
    • We accept payments in USD or UGX via:
      • 💳 Credit/debit card (3.5% processing fee)
      • 🏦 Bank transfer (Add $40 transfer fee: $20 from your bank, $20 to ours) 
      • Bank Details
        • Note: Banks in Uganda do not have IBAN codes.
        • Intermediary Bank: CITI Bank (New York, USA)
        • Swift Code: CITIUS33
        • Account Number: 36371524
        • Beneficiary Bank: ABSA Bank U Limited
        • Beneficiary Name: Antique Safari Adventures Limited
        • USD Account: 6008059584
        • BIC: BARCUGKX
      • 💵 Cash (on arrival or balance at start of tour)
  3.  Cancellations & Refunds 
    • You may cancel your tour at any time by notifying us in writing via email or WhatsApp.
    • Gorilla, chimpanzee, and golden monkey permits remain non-refundable once purchased, as they are issued by national wildlife authorities.
    • Refund Policy for Other Services
      • 📅 Cancel 14 or more days before the tour starts: ✅ Full refund (excluding non-refundable permits)
      • 📅 Cancel 7–13 days before the tour: 50% refund
      • 📅 Cancel less than 7 days before the tour: No refund
    • What Happens If We Change Your Tour
      • In rare cases, if we need to adjust your itinerary due to unforeseen issues, we’ll always offer you three choices:
      • Accept the new arrangement
      • Switch to another available tour
      • Cancel and receive a full refund
  4. Our Promise to You
    • We carefully select the best lodges and partners. While we don’t own all properties used, we:
    • Seek your approval for all accommodations
    • Offer comparable replacements if listed lodges are unavailable
    • Encourage you to review lodges online before confirming.
  5. Limitation of Liability
    • Antique Safari Adventures Ltd’s total liability is limited to the amount paid for the safari tour.
    • We are not responsible for indirect, incidental, or consequential losses, such as missed flights, personal expenses, or emotional distress resulting from disruptions beyond our control.
  6. Disclaimer
    • We strive to provide accurate and up-to-date information in all our materials and on our website.
    • However, we cannot guarantee there are no unintentional errors or omissions, and we are not liable for any inaccuracies in published content.
  7. Complaints & Dispute Resolution
    • All disputes shall be governed by and interpreted in accordance with the laws of the Republic of Uganda.
    • If a complaint arises during your safari, please notify your guide or our team immediately so we can address the issue on the spot.
    • If the matter is unresolved, written complaints must be submitted within 14 days after the end of the tour.
    • These Terms & Conditions take precedence over any other verbal or written communication regarding your safari.
  8. Data Protection
    • We collect personal information only for operational purposes — to deliver your tour effectively and safely.
    • Your data is stored securely and is never sold or shared except with trusted service providers (e.g., lodges, airlines) involved in your travel arrangements.
  9. Booking Confirmation Process
    • Once you’ve paid the deposit:
      • It takes 4–5 working days for payment to reflect in our bank account.
      • Within 7 days of confirmation, our team secures Permits and  hotel bookings and confirms availability.
    • You’ll receive written proof of all lodge reservations via email.
    • In the rare event that you are unable to check in due to a booking error by the agency, we will:
    • Provide a replacement of equal or higher quality in the same area, or
    • Offer compensation if no suitable alternative is available.
  10. What to Pack
    • 🦍 For Gorilla Trekking:
      • Rain jacket
      • Waterproof hiking shoes
      • Gloves
      • Lightweight, long-sleeved clothing
    • 🐘 For Wildlife Viewing:
      • Binoculars
      • Camera gear
      • Sunglasses
      • Comfortable clothes for warm weather
      • Hat or cap for sun protection
  11. Drone Regulations
    • Carrying drones is highly restricted. You must obtain formal approval from the Ministry of Defence several months prior to arrival. Without prior authorization, drones will be confiscated immediately upon arrival at the airport, and Antique Safari Adventures will not be responsible for their return or any related losses.
  12.  Payment of Balance & Vehicle Breakdown
    • The remaining balance is due before the start of your tour — payable in cash or via our online card system.
    • In case of a vehicle breakdown, a replacement vehicle will be arranged promptly at no extra cost.
  13. Travel Support Commitment
    • Once your booking is confirmed, we commit to:
    • Providing clear, timely communication
    • Offering real-time support for any travel issues before and during your trip
    • Being available throughout your journey to ensure everything runs smoothly
  14.  Guide & Driver Professionalism Clause
    • You will be assigned a professional guide and driver who:
      • Has a long-standing relationship with Antique Safari Adventures
      • Is trained in cross-border logistics, wildlife guiding, and guest care
    • If, during your safari:
      • The guide displays lack of local knowledge, repeatedly takes incorrect routes, or creates mistrust, you may request a replacement.
      • Any unprofessional behavior by the guide will result in an immediate replacement upon request.

We are committed to your comfort, safety, and satisfaction throughout your trip.